COVID-19 UPDATED POLICIES
In response to the virus spreading quickly, we have decided to implement new policies effective immediately.
The goal is to stay open until we’re forced to close. Since we are working on one dog per groomer at a time we are in a position to continue to service you and your pets while keeping the number of people in the salon at once to a minimum. In order to keep the front lobby from getting congested, please check before entering to make sure we don’t have multiple people waiting.
If you are sick or have a fever, please stay home. Please don’t forget to call and let us know, and we will do the same in the event one of us needs to stay home. If one of us needs to be quarantined we will do everything we can to make arrangements to get your dog rescheduled in a timely manner. This is something we certainly have never experienced before and flexibility and understanding both ways will go a long way!
We are usually very open to clients staying and waiting for their dogs or coming to the back to help assist. In order to practice effective social distancing, we are no longer allowing clients past our reception desk. We also ask that all clients waiting for their dog to please do so out in their car.
Our pre-pay policy is currently being waved as long as reasonable notice is given. If your appointment is before noon, cancellation will be required by midnight the night before (we are able to receive messages left on voicemail when we are not in via email). If your appointment is after noon we will require 4 hours or more notice.
I think it goes without saying that we are disinfecting everything constantly. We are also washing our hands all day and have disinfectant out by our register. We are no longer requiring a signature on our receipt screen and will wipe down the screen between each use. If you are able to, please use a credit or debit card so we aren’t exchanging money or checks.
Our goal is to get you checked in and out as fast as possible, so please don’t forget we have online payment to make check out even quicker! If we have your email in our system, all you have to do is click on a reminder or confirmation email, then Pay For Appointment.
We know these are scary and uncertain times, but we cannot thank you enough for trusting your pup with us. Please contact Caitlyn if you have any questions or concerns. As always, you can call us at 572-4084 or book online at lavishdogdayspa.com!