Clients with multiple pets either need an appointment with two different groomers at the same time, or if they are back to back drop off will be at each dog's appointment time. Unfortunately with dogs needing to go right into the tub we can no longer accommodate same time drop off for different appointment times.
To save time at pick-up, payment can be made online (securely through your confirmation or reminder email), on the phone, or in person at our register. Checks will only be accepted if you do not have a credit or debit card. We are currently not keeping change in our register, but cash is accepted if no change is needed.
We will be locking our door, so please ring the video doorbell when you arrive! If you prefer to call us just from the parking lot remember if we are on the phone or it goes to voicemail that we aren't checking messages until the end of the day.
We will NOT be allowing anyone past our lobby or allowing anyone to wait in the lobby.
Only one person is allowed to drop off unless you have children. Park at the curb if you need help getting your dog in.
We will be enforcing a 24 hour cancelation policy, subject to pre-payment of a new appointment before it is booked. This will be waived if you are sick with COVID-19 symptoms. Those who cancel within an hour of the appointment time or no show will be responsible for 50% of the groom fee before booking a new appointment.